This Privacy Statement applies to the personal information collected in the course of Fort Garry Industries Ltd. (“FGI”) operations, participation in programs, and at FGI physical locations in Canada, including the Canadian websites and domains.

This Privacy Statement excludes:

• Your interactions with third parties or their websites that are linked to or accessible from FGI’s websites or that are operated by unaffiliated parties, even though such websites may contain references to Fort Garry Industries Ltd.
• Fort Garry Industries Ltd. employment-related records (other than job applicant information)

All employees and those working on behalf of Fort Garry Industries Ltd. are responsible for following this Privacy Statement. FGI has appointed a Privacy Officer to oversee Fort Garry Industries Ltd.'s compliance with this Privacy Statement. Please see "How to Contact Us" for information on how to contact Fort Garry Industries Ltd. Privacy Officer.

We collect your personal information to provide you with products and services, to communicate with you, to improve our products, services, and operations, and for other operational, legal, and compliance purposes. Where required by law, we obtain your consent before proceeding with this collection. Below are some examples of the personal information we collect:

• Identification information that may be used to identify you, such as your name, alias, address, phone number, or email address. When you browse our websites or use our applications, we may also collect online identifiers, such as your IP address. We may also collect government-issued ID for certain transactions (please provide government-issued ID information only if we ask you to do so).
• Transactional information, such as products or services you purchased or considered purchasing. We may also collect your payment card information when you carry out a transaction.
• Online activities information, such as browsing history, search history, and other information obtained when you interact with our websites, applications, and advertisements.
• Geolocation data, including precise geolocation data if you allow our application(s) to collect it.

We do not knowingly collect or disclose personal information from youth or children under the age of majority without parental or guardian consent. If a youth or child under the age of majority has provided us with personally identifiable information, we ask that a parent or guardian contact us so we can delete it.

We may share your personal information with unaffiliated entities or companies outside Fort Garry Industries Ltd. with your implied or explicit consent, or as otherwise required or permitted by applicable laws. Specifically, we share your personal information with service providers and business partners to conduct business, in accordance with applicable data protection laws.

Service Providers and Business Partners

We may disclose your personal information to companies that provide various services to us in fields such as installation, repair, warranty, order processing and fulfillment, information technology, marketing, customer service, data analytics, research and enhancement, fraud prevention, human resources, background investigations, legal, compliance and risk management These companies may need access to information about you to perform their services and function, examples include but are not limited to, Meta, Google, Pinterest, and Microsoft.

In limited circumstances, and with prior notice and/or consent if required by law, we may disclose your information to a third party that may also use the information for its own specific purposes. For instance, we may share your information with a supplier regarding product warranties or safety issues, or with a business partner that is jointly providing or promoting a product or service to you.

In addition, when you browse our websites, through the use of Cookies and Other Technologies, we may share your online activities, such as cookie ID, device ID, IP address(es), and clickstreams, with social media or online advertising vendors to offer you tailored commercial information. For more details, please refer to the "Cookies and Other Technologies" and "Interest-Based Advertising" sections below.

Legal, Enforcement, Security, and Investigation

We may disclose information about you under the following circumstances:

1. If we believe we are required to do so by law, regulation or legal process, such as a court order or subpoena.
2. If we consider it appropriate or necessary in response to requests from government agencies, such as law enforcement or tax authorities.
3. When we believe such disclosure is appropriate or necessary to protect the rights, property or safety of Fort Garry Industries Ltd., our customers or others, including to prevent physical, financial, or other harm, injury or loss, or to pursue any debts you owe; or
4. In connection with an investigation into suspected or actual unlawful activity.

We collect different types of information about you from several sources, including information you provide to us, the information we collect automatically, the information we obtain from other sources (specified below), and the information we derive or infer about you.

Information You Provide

You may choose to provide us with information when you interact with us. Examples include:

• Identification information. You may provide your contact information, such as your name, address, and phone number, in case we need to reach you to arrange delivery or pickup. You may also set up your login and access credentials if you become a registered user of our websites. To complete transactions, we may collect your payment information and signatures. You can also provide your contact information, such as your email address, address, or phone number, to receive promotional messages from us. If you apply for a charge account at FGI, we may request additional information, such as your date of birth, income, and assets, to evaluate your application for credit.
• Transactional information. You may provide or generate information regarding your purchases, returns, exchanges, warranties, and rebates.
• Your preferences and inferences. You may let us know your preferences in a survey, contest, promotion or other content you submit, such as product reviews.
• Professional, educational, or employment-related information. You may also provide other professional, educational, or employment-related information when you respond to our job ads.
• Other personal information, such as your medical and insurance information, which may be provided in the unlikely event you are injured and/or your property is damaged while at our location or as a result of any services and/or products we have provided to you. In such circumstances, notwithstanding anything to the contrary in this Privacy Statement, we will only use such information for the purpose of assessing and administering your injury or loss and any resulting claim and as otherwise required or permitted under applicable law.

Information Collected by Automated Means

We collect information through automated means, both online and offline, in accordance with applicable data protection laws. When you use our websites or mobile applications, FGI may collect certain information by using Cookies and Other Technologies. If you choose to connect your mobile device to our free in-store Wi-Fi, we may collect information about your device and network usage.

We may collect the following information via automated means:

• Identification information, such as your IP address, device ID, cookie ID, mobile advertising identifier, or pixel identifier.
• Online activities, such as browsing and search history, interactions with our websites, applications, clickstreams, or other information about your online interactions.
• Geolocation data, if you activate such a function. We may collect certain information about your precise location through our mobile applications when they are in use to help you locate the nearest Fort Garry Industries Ltd. Branch, or for analytic purposes. Fort Garry Industries Ltd. may compare geographic information obtained from commercial sources with the IP address collected when you visit our website to determine a general geographic area and provide you with information or promotions relevant to that area.
• Audio, video, Artificial Intelligence (AI) or electronic information, such as audio or video, if we engage in video chats with you. We may also use video monitoring, Closed Circuit Television (CCTV), and other tracking technologies inside and outside our stores/properties to enhance security, protect against theft and other crimes, monitor in-store traffic patterns, and analyze customer numbers and interests, as well as conduct similar analytics. Since video recordings may capture activities occurring within a location, it may not be feasible to associate video recordings with you if you wish to have access to such recordings. Please note that FGI does not use such recordings to identify or authenticate you.

We use your personal information for various business purposes, including fulfilling products and services, communicating with you, supporting and enhancing our business functions, and for other legal, compliance, and security purposes, or as otherwise required or permitted by applicable laws.

Fulfill Products, Services, and Transactions

We may use your information to provide products and services to you, such as:

• Provide and deliver products and services, fulfill your orders and transactions, and/or manage returns and exchanges.
• Process, record and track your purchases, payments, returns, warranties, and rebates.
• Create and manage your account registrations or program enrollment, or when you open an account with us.
• Provide you with in-store navigation and mapping services to help you locate store locations near you.
• Identify you and verify your identity when needed to provide you with products, services, or access to our systems.
• Determine whether to extend credit to you and to manage your credit account if you apply.

Facilitate Customer Communication

We may use your information to facilitate and tailor our relationship with you, such as:

• Identify and communicate with you through various channels with transactional or promotional information, such as transaction confirmations and reminders, newsletters, coupons, and other messages.
• Evaluate and respond to your requests, inquiries, and applications.
• Administer programs for product reviews and surveys based on submissions from you and other customers.

Enhance our products, services and operations (including our advertising)

We may use the information we collect, as listed above, to enhance our products, services, and operations:

• Conduct internal research and analyses, develop new products and services, perform market research and data analytics, and evaluate our products, services, websites, and applications.
• Customize your experiences in our stores and online, including customized advertisements and offers.
• Determine and manage the effectiveness of our advertising and marketing.
• Administer our websites and applications, and perform accounting, auditing, billing, reconciliation and collection activities.

Comply with Legal, Compliance, Law Enforcement, and Security Requirements

We may use your information for legal, compliance, fraud prevention, and security purposes:

• To comply with and enforce applicable legal requirements, industry standards and our policies.
• To assist law enforcement authorities and respond to regulatory inquiries.
• To detect security or privacy incidents, protect against malicious, deceptive, fraudulent or illegal activity and pursue legal recourse against those responsible for any such activities.
• We may use aggregated, anonymized or de-identified data derived from personal information for our internal business purposes, where permitted by and in compliance with applicable law.

FGI retains personal information for as long as it is necessary to process related transactions, maintain appropriate financial and audit records, provide and improve our products and services, protect Fort Garry Industries Ltd.'s legitimate business interests, and to comply with applicable laws.

We maintain administrative, technical, and physical safeguards designed to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use, or any other incident related to information protection.

FGI has adopted measures that are reasonable and commensurate to the sensitivity and amount of personal information under its control, the purposes for which it is used, and the format in which it is stored by ensuring a combination of administrative, physical, and technical security and safeguarding measures, including but not limited to:

• Internal policies and procedures that define the roles and responsibilities of FGI personnel regarding the handling of personal information.
• Technical safeguards, such as encryption, firewalls, passwords, and antivirus software, to protect personal information collected, used, or stored in electronic format.
• A designated Privacy Officer accountable for FGI compliance with applicable privacy laws.
• Data Security training and other measures to protect employees’ personal information.
• Contractual provisions and other measures implemented between FGI and providers with whom we share personal information to maintain adequate standards for the protection of personal information.

Despite these measures, due to inherent uncertainty surrounding the use of the internet and information systems, and the potential for third-party unlawful attacks, we cannot guarantee that using our systems, websites, or applications will be completely safe or secure.

Give and Withdraw Consent

We obtain your implied or express consent appropriate for the type of personal information being collected, used, or disclosed in accordance with this Privacy Statement. You may withdraw consent for the collection, use, and disclosure of personal information, subject to legal or contractual restrictions and reasonable notice.

You may withdraw your consent to the collection, use, and disclosure of your personal information. If you request Fort Garry Industries Ltd. to do so, FGI will take reasonable steps to destroy or delete active personal information that you have provided to us. In some circumstances, withdrawing consent to retain, use, or disclose your personal information may affect our ability to provide you with products or services. Please also note that we must keep certain information when permitted by law to complete transactions, detect security incidents, prevent fraudulent or illegal activities, identify and repair errors, comply with laws and regulations, and for other solely internal and lawful purposes.

You may withdraw your consent to the use of your personal information for the purpose of sending you our newsletters and the latest offers by e-mail by unsubscribing. Each commercial e-mail will provide you with the opportunity to unsubscribe. You will still receive transactional emails when you make an online purchase. It may take several days for us to register a preference change across all our systems.

You may make a written request to Fort Garry Industries Ltd. Privacy Officer at the “How to Contact Us” address below. When submitting a withdrawal of consent, you will be asked to provide suitable identification or to otherwise confirm your identity.

Access and Correct Your Personal Information

We strive to maintain accurate information through technology, management processes, and policies. Upon receipt of a written request, FGI will provide individuals with reasonable access to the personal information they provided to FGI and the ability to correct it, if necessary. To protect your privacy and security, FGI will also take reasonable steps to verify your identity before releasing any information to the requesting party and before making any corrections. FGI may request appropriate proof of the requested corrections.

Cookies and Other Technologies

Cookies refer to small packets of data that websites send to your computer or other internet-connected devices. These technologies can uniquely identify your browser and log information, including your device type, system and browser details, IP address, system language, location, and your interactions with the site. Like other websites, we need some essential cookies to ensure our site functions properly. We also use some functional cookies to pre-populate your login ID to make it easier for you and to help us remember where you left off when you shopped, so you do not have to start over. We may use browser cookies, flash cookies, and other types of local storage.

FGI may also use cookies with other technologies, such as tags, beacons, or pixels. They allow us to count visitors to our webpages, evaluate the effectiveness of our promotional campaigns, or recommend relevant products and services to you when you browse social media or other websites. We believe these technologies create meaningful interactions with you and are useful. You can let us know that you prefer otherwise by opting out of these advertising cookies and technologies.

Social Media Widgets

Fort Garry Industries Ltd.'s websites and applications may include social media features (for example, a Facebook "Like" button or sign-in with Facebook or Google). These features are connected to third parties and may allow them to collect certain information, such as your IP address and the pages you visit on our websites. These social media features are not operated by Fort Garry Industries Ltd. Your interactions with these features are governed by the privacy policies of the company that provides them.

Links to Other Websites

Fort Garry Industries Ltd. websites and applications may provide links to third-party websites for your convenience and information. For instance, they may link to websites of product suppliers, manufacturers, and service providers. If you access those links, you will leave the FGI website. FGI does not control those sites or their privacy practices, which may differ from FGI. FGI does not endorse or make any representations about third-party websites. The personal data you choose to provide to these third parties is not covered by the FGI Privacy Statement. Fort Garry Industries Ltd. encourages you to review the privacy policy of any company before submitting your personal information to that company.

We collect information from you during your job application process, including:

1. Identification information, such as your name, address, phone number, email, and application portal account credentials
2. Online activities, such as your interactions with our career portal
3. Professional or employment-related information, such as employment status, employment history, references and your resume
4. Audio, video or electronic information, when you communicate with us during your application or interview process and
5. Other personal information, if it identifies, relates to, and can be reasonably associated with or linked to you. We use the information for evaluation, background checks, communication, and analytical purposes.

Fort Garry Industries Ltd. values your opinions. If you have a privacy inquiry, compliment or complaint with respect to this Privacy Statement or how we handle your personal information, you may direct your inquiry to Fort Garry Industries Ltd. Privacy Officer at  privacy@fgiltd.ca. or by submitting a written request to:

Fort Garry Industries Ltd.
2525 Inkster Blvd.
Winnipeg, Manitoba, R2R 2Y4
Attention: Privacy Officer

Fort Garry Industries Ltd. reserves the right to amend this Privacy Statement from time to time to reflect the requirements of applicable laws and regulations, or to address changes in our processes. In such a situation, Fort Garry Industries Ltd. will post the revised statement on our website.  Fort Garry Industries Ltd. may also inform you of these changes, where required by law, through other means such as sending an email or posting a notice on the homepage or in Fort Garry Industries Ltd. Branches.

Any changes to this Privacy Statement will take effect when we post the revised Privacy Statement on our website. The collection, use, disclosure, and retention of your personal information by Fort Garry Industries Ltd. will be governed by the version of this Privacy Statement that was in effect at the relevant time.

If you continue to use our website, our products, or our services after any modifications become effective, you agree to those revisions and consent to the collection, use, disclosure, and retention of your personal information by Fort Garry Industries Ltd. as outlined in the amended Privacy Statement. It is your responsibility to ensure that you have read, understood, and accepted the most recent version of this Privacy Statement. The effective date of this Privacy Statement, indicated in the header, reflects the most recent date on which this Privacy Statement was revised.